These Policies are listed on our registration forms as well. They are subject to change.

1.) CANCELLATIONS
At Dirty Wheels Biking, we recognize that plans can change due to unforeseen circumstances. Our cancellation and refund policy is designed to offer flexibility while maintaining the integrity of our programs. Please review the guidelines below to understand our policies for Seasonal Series, Multi-Day Clinics, and other Registrations, such as Thigh Burner Thursdays.

Seasonal Series-Refund Policy:

• To receive a full refund, registrants must cancel at least 30 days prior to the start of the Seasonal Series.
• A 50% refund will be offered for cancellations made up to 14 days prior to

the start of the Seasonal Series.

• Cancellations within 14 days of the start of the Seasonal Series will have the option of

transferring registration fee towards the next Seasonal Series. Transfer must be used with in a calendar year.
NOTE: For cancellations that are issued in for the following season, a follow up email will be sent out 30 days prior to the new season to confirm the registration.
No refunds or credits will be issued once a program has begun, unless a medical statement confirming injury or illness is provided.

• Private lessons-Refund Policy:

All cancellations must be submitted no later than 24 hours prior to the lesson to receive a full refund or credit. All credits must be used within one calendar year.

Multi-Day Camps – Refund Policy:
Our Multi-Day Clinics are designed to provide an engaging, structured, and high-quality experience. The following refund policy applies:

• If cancelling 30 days prior to the clinic/event then a full refund is issued.
• If cancelling 14 days prior to the clinic/event a 50% refund/or credit will be issued.
• If cancelling from injury or illlness, after registration deadline, a credit will be issued for the calendar year and must be used within the calendar year.

No refunds or credits will be provided once camp has started unless a medical statement is provided.
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If Dirty Wheels Biking cancels a program or clinic, a full refund will be issued to all registered participants.At Dirty Wheels Biking, we strive to balance flexibility and fairness while ensuring that all participants receive the best possible experience. If you have any questions about our refund or cancellation policies, please feel free to reach out.
Thank you for your support—we look forward to seeing you on the trails!

Gift Certificates/Voucher Expiration: Gift cards expire within 1 year of date of issuance.
In cases with unusual or extreme circumstances such as injury, illness, or family
emergency, a registrant may request that their registration fee be applied to a future
program in lieu of a refund. If the request is granted, the registrant must, within ONE
YEAR register for, and attend a program; otherwise, all payments are forfeited.
All Gift Certificates/vouchers are redeemable to use for the seasonal programs and our TBT Fitness series.

2.) MISSED or LATE:
For our seasonal groups: Each series is 6 weeks long and two hours in length. The series will not be extended, unless we have a makeup practice or can accommodate a private makeup.
For Clinics/Events: No credits, refunds, or make-up sessions will be provided for programs missed due to personal scheduling conflicts.
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3.) ALL THE INFORMATION I HAVE GIVEN IS CORRECT
All the information on this form is correct and to the best of my knowledge. I understand that all the information given will be kept confidential.

4.) PAYMENTS/MORE
If you are having trouble submitting your information, making a payment or need an alternative option for payment please contact-Kelsey Lobato @ 970-596-1229 or email her at dirtywheels.biking@gmail.com.
If you are paying by check please write check to “Dirty Wheels Biking and Guiding, LLC.” send to: 252 CR 225, Durango, Co, 81301. and email Kelsey @ dirtywheel.biking@gmail.com to let her know. She can then send you alternative form for sign up.

At Dirty Wheels Biking and Guiding, we strive to balance flexibility and fairness while ensuring that all participants receive the best possible experience. If you have any questions about our refund, credits, or cancellation policies, please feel free to reach out.
Thank you for your support—we look forward to seeing you on the trails!!!